PHEMI helps organizations in healthcare, insurance, government, and other industries unlock their data silos and complex data sources to extract valuable insights from their data while also ensuring the privacy and security of sensitive information. The PHEMI Central Big Data Warehouse is a secure, easy-to-use, and scalable data management platform that provides a foundation for many use cases, including multichannel customer journey and sentiment analysis, 360º view of customer activities, targeting and segmentation, call center cost reduction, and new product development.

Featured Customer: Discovery

“Understanding how our clients’ behavior affects their underlying risk profile is important for our ability to offer world-class products and solutions that meet their needs. Developing our data analytics capability further is therefore critical. The partnership with PHEMI also enhances our current data protection processes and supports our commitment to upholding the strongest protocols for gathering, securing, and protecting personal and other data.”
-Emile Stipp, Chief Actuary at Discovery

Head-quartered in South Africa, Discovery Limited is a global financial services company whose purpose and ambition are achieved through a pioneering business model – shared value insurance – that incentivizes people to be healthier, and enhances and protects their lives.

Based on data-driven observations that a small number of lifestyle choices contribute to diseases linked to more than half of all deaths, Discovery provides incentives to its members to adopt a healthier lifestyle. This shared value insurance model delivers better health and value for clients, superior actuarial dynamics for the insurer, and a healthier society.

Over the years, Discovery has pursued this approach. The result has been a mixed stock of customer data that includes not only traditional data, but also newer unstructured data that is not easy to analyze using traditional methods. Discovery partnered with PHEMI to get an even more comprehensive view of their members’ behavior by consolidating data from multiple sources and complex data formats, and making that data available for advanced analytics and data science, while ensuring the highest level of privacy and security.

Solution Highlights:
  • Discover insights from new complex data sources
  • Improve the customer self-service support experience
  • Reduce incoming call center volumes and costs
  • Expand data science and machine learning capabilities
  • Ensure seamless integration between PHEMI Central and existing EDW infrastructure
  • Protect client privacy and comply with corporate and regional privacy regulations

Case Study: Tapping into New Data Sources for Enhanced Insurance Offerings

Discovery Limited, a global financial services organization, was looking for better ways to address their evolving data needs. As a fiercely data-driven organization, they had the team and the tools to turn traditional data inside out, but more complex data types were creating challenges… Read more

Press Release: PHEMI Partners with Discovery to Tap into New Data Sources for Enhanced Insurance Offerings

Leading global insurer, Discovery, deploys PHEMI Central Big Data Warehouse solution to unlock new insights and data-driven understanding of the links between behavior and insurance risk… Read more

Learn more about solutions that empowered Discovery.